Autor: Helen Spencer Oatey and Domna Lazidou
“Making Working Relationships Work “emerges at a critical time when the dynamics of workplace relationships are increasingly complex and pivotal to organisational success. This comprehensive guide provides readers with a robust set of tools and concepts for addressing these challenges. They centre around the TRIPS rapport management framework, an empirically grounded model that enables effective relationship management through understanding Triggers, Reactions, Interactions, People, and Settings. With its blend of authentic case studies and engaging activities, “Making Working Relationships Work” is not just a book but a transformational journey towards building more collaborative and inclusive workplaces.
Effective relationship management at work is crucial for business success – it affects employee performance and wellbeing, as well as the recruitment and retention of talent. Yet relationship management is demanding to handle well. Professionals face a large number of challenges in the workplace that are relationship-related, ranging from upsetting or annoying incidents, to loneliness and exclusion, problems of criticism and opposition, and unhealthy cultural atmospheres with inadequate psychological safety.
This book provides a powerful set of tools and concepts for leaders, managers, and employees of all levels to deal with relationship challenges at work with greater success. It does not offer simplistic tips or easy fixes. Rather, it helps people address the challenges for themselves – to ‘read’ the context so that they can identify the factors giving rise to the people problems or risks they are facing. Then they will be able to select the most suitable strategies for overcoming the challenges.